1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data").
1.1 Information You Provide to Us
- ● Contact Details :Name, email address, phone number, and physical mailing address.
- ● Manuscript & Creative Assets :Text files, plot outlines, character designs, and images provided for book illustration services or editing.
- ● Financial Information :Payment details and billing addresses (processed via secure third-party payment gateways; we do not store full credit card numbers on our servers).
- ● Author Profile Data :Your biography, social media handles, and professional credentials used for author branding.
1.2 Information Collected Automatically
When you browse our site, we may collect:
- ● Usage Data :IP addresses, browser type, device information, and pages visited.
- ● Cookies :Small files used to enhance your user experience and analyze site traffic.
2. How We Use Your Information
We use your data strictly to fulfill our contractual obligations and improve our services:
- ● Service Delivery :To perform ghostwriting, editing, and book cover design services.
- ● Publishing & Distribution :To register ISBNs, file for copyrights, and distribute your work to global retailers (e.g., Amazon, IngramSpark).
- ● Communication :To send project updates, invoices, and occasional newsletters (you may opt-out of marketing emails at any time).
- ● Security :To protect against fraudulent transactions and ensure the integrity of our digital platform.
3. Data Confidentiality & Protection of Intellectual Property
Your manuscript is your most valuable asset.
- ● Strict Confidentiality :We treat all manuscripts as highly confidential. Our internal staff and contractors are bound by strict Non-Disclosure Agreements (NDAs).
- ● No Unauthorized Sharing :We never sell, rent, or trade your manuscript or personal data to third-party "leads" or marketing lists.
- ● Security Measures :We use industry-standard encryption (SSL/TLS) and secure cloud storage to protect your files from unauthorized access.
4. Sharing Your Information
We only share your data with third parties in the following necessary circumstances:
- ● Service Providers :With trusted vendors who assist in our operations (e.g., email service providers, payment processors, and professional book artists).
- ● Distribution Partners :With retail platforms and wholesalers required to make your book available for sale globally.
- ● Legal Requirements :If required by law, such as to comply with a subpoena or similar legal process.
5. Your Rights & Choices
Depending on your location, you may have the following rights:
- ● Access & Portability :Request a copy of the personal data we hold about you.
- ● Correction :Request that we update or correct inaccurate information.
- ● Deletion :Request that we delete your personal data (subject to our legal and tax record-keeping requirements).
- ● Opt-Out :Unsubscribe from marketing communications via the "unsubscribe" link in our emails.
6. Cookies and Tracking Technologies
We use cookies to remember your preferences and understand how you interact with our site. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.
7. Data Retention
We retain your personal information only for as long as necessary to provide you with services and to comply with our legal obligations (such as tax records or proof of copyright transfer). Drafts and working files for book editing services are typically archived for a set period post-completion before being securely deleted.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will delete it immediately.
9. Changes to This Privacy Policy
Silverlake Publishers reserves the right to update this policy at any time. We will notify you of any changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding your privacy or the security of your manuscript, please contact our Data Protection Officer:
Silverlake Publishers
Attention : Privacy Department
Email: support@silverlakepublishers.com
Phone: (214) 247-6473
